Hi, how can we help you?

After completing the ordering process, your order will be processed immediately. You can then no longer change, adjust or cancel your order. Of course you can still place an order.

You will automatically receive an order confirmation by e-mail if the order has been successful. Also check your junk mail. If you have not received an email, please contact customer service.

Please contact customer service with your order number and photos of the complaint. If it's a store purchase, go back to the store. Don't have a receipt anymore? Please contact customer service with your PIN statement.

If you have placed the order via Klarna, it is not possible to return it in 1 of our stores. These orders must be returned to the webshop.

It is possible that an item is not available after you have placed an order. You will then automatically receive an email containing the item(s) that are no longer available. The money for the items that are no longer available will then be automatically refunded.

It is possible to pay online with the America Today gift card. Select gift card as payment option in the check out.

Always check your junk mail first. If you have not received the email, please contact customer service.

It is not possible to exchange via our webshop. You can return the item and then you will receive the amount back. You can then place a new order yourself.

The return period for both the webshop and the store is 30 days.

We maintain a return processing within 14 days from the moment you handed over the package. You will receive an email as soon as the return has been processed. Until then, please keep the receipt