Frequently asked questions

Can I change/add something to my order or cancel my order?

After completing the ordering process, your order will be processed immediately. You can then no longer change, adjust or cancel your order. Of course you can still place an order.

I have placed an order, but have not yet received a confirmation

You will automatically receive an order confirmation by e-mail if the order has been successful. Also check your junk mail. If you have not received an email, please contact customer service.

I have a complaint about my article

Please contact customer service with your order number and photos of the complaint. If it's a store purchase, go back to the store. Don't have a receipt anymore? Please contact customer service with your PIN statement.

Can I return an order ordered via Klarna in a store

If you have placed the order via Klarna, it is not possible to return it in 1 of our stores. These orders must be returned to the webshop.

Why is the ordered item no longer available?

It is possible that an item is not available after you have placed an order. You will then automatically receive an email containing the item(s) that are no longer available. The money for the items that are no longer available will then be automatically refunded.

Can I pay online with a gift card

It is possible to pay online with the America Today gift card. Select gift card as payment option in the check out.

I have signed up for the newsletter, but did not receive an email containing the discount code

Always check your junk mail first. If you have not received the email, please contact customer service.

I want to exchange an item, can this be done via the webshop?

It is not possible to exchange via our webshop. You can return the item and then you will receive the amount back. You can then place a new order yourself.

What is the return term?

The return period for both the webshop and the store is 30 days.

I have sent something back, but have not yet received a message about whether it has been processed

We maintain a return processing within 14 days from the moment you handed over the package. You will receive an email as soon as the return has been processed. Until then, please keep the receipt



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Our customer service is closed on Ascension Day 
 


Still not found an answer?

Our customer service is also available by telephone from Monday to Friday from 9 a.m. to 5 p.m. at +31078484083.


 

Email us

Answer within approx. 1 day



Send an E-mail

Still not found an answer?

Our customer service is also available by telephone from Monday to Friday from 9 a.m. to 5 p.m. at +31078484083.