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Returns

How can I exchange an item?

You can return goods via the web shop, but you cannot exchange them. You will always automatically be refunded within 14 days. You can of course place a new order if you wish to receive another item. You can exchange and/or return items you ordered via our web shop at one of the America Today stores.

Please not that if you have placed an order via the web shop using Klarna as a payment option, then it will not be possible to exchange your order at our America Today stores.

How do I return an item?

Pack the items you wish to return in the provided shipping bag, or use another sturdy bag/box. The items are unworn and complete with attached price tag. Preferably put the return form with the items. Stick the return sticker provided on the shipping bag or another bag/box and hand in the parcel (1) to PostNL. In this case America Today will deduct the return shipping cost of EUR 1.95 from the refund for the returned items. You can also (2) return the items to another delivery service and send them to America Today's address in which case the costs will be charged directly to you. Finally, you can also (3) return the items to an America Today shop of choice, in which case you will pay no return costs. 

Can you also exchange and/or return discounted items?

Yes, this is allowed within the return period of 30 days and if the item is unworn with the tag attached according to the return procedure.

I have lost my return form/return label. What should I do?

That's no problem. If you no longer have a return form, you can here download a blank form. Fill out the entire form and put it in the package. If you are missing the label, please contact the customer service.

When will I get my money back if I return a parcel?

As soon as we have processed your return, you will receive a confirmation email. You can expect the amount back on your account within 2-3 working days. Not received the refund? Then please contact customer service.

What should I do if a damaged item has been delivered?

Naturally, this was not the intention. You can of course return the item with the accompanying return form or return it at one of our stores. When you fill in the return form, you can indicate that you have received a defective/damaged item, no return costs will be charged. You can then place a new order through our web shop so that you can still receive the items.

I have a complaint about a product. Who can help me with this?

For complaints, please get in touch with customer service or visit one of the America Today stores. The store is the best place to assess the complaint and come up with an appropriate solution. If you wish to file a complaint through customer service, then please send an email with a picture of the complaint and your order number. In this way, customer service can best handle the complaint.

Can I return an item I bought in-store by post?

Unfortunately, items purchased in-store can only be returned at one of our stores. Look here for your closest store. We cannot process these purchases; this is not technically possible.

Do I have to pay the return costs?

We charge a contribution of €1.95 for the return shipment of an entire or partial order. We settle these return costs against the refund of the order amount; you will receive the amount of the returned items minus the return costs. This return fee will be charged per order. If you return something at one of our stores, you pay no return costs.

Terms Exchanges & Returns

The conditions for exchange and return:

  • You will have the right to reject any or more items (right of withdrawal), without giving any reason and within 30 days after you received all items from your order. Within this period you may view, evaluate and/or try on the item, as you would in a store.
  • If you would like to cancel a purchase, you should inform America Today within 30 days after the day of receipt of the entire order. It is our preference that you use the attached returns form and that you return this together with the unwanted items to us within 30 days after receipt the entire order.
  • You can also inform America Today to cancel the purchase (for example via mail or email) in another way within 30 days of receiving the entire order. You can use the model withdrawal form, but this is not mandatory. You should return the unwanted goods to America Today within 14 days after you cancelled the purchase. Preferably, include the completed returns form so we can process your return as quickly as possible.

You can return items via the web shop, but you cannot exchange them. You can of course place a new order if you wish to receive another item. Products you ordered via our web shop, you can absolutely exchange and/or return at one of the America Today stores.

Return to the webshop for € 1.95

If you return the entire order or part of it, we charge a contribution of € 1.95 for the return shipment. We settle these return costs in the refund of the order amount; you will therefore receive the amount of the returned items minus the return costs (€ 1.95). Do you return the entire order? then you will receive any shipping costs back. The return costs of € 1.95 will still be charged.

You can return the items via PostNL to the America Today webshop. You can do this at a PostNL point. A return label is included with your package.

  • Preferably fill in the return form. If you have lost the return form, you can download a form here.
  • Put this together with the products in the original shipping bag or box
  • Put the return label on the package
  • Send the package via a PostNL point.

You do not have to pay extra for this; these costs are already included in the €1.95 return costs. If you return the package in a way other than via PostNL, the costs for this alternative return shipment will be fully on your account. Keep your shipping receipt well, this is your proof of shipping!

Return address
Bleckmann AMS America Today
Beiraweg 11
1047 HN Amsterdam

 

Exchanging & Returning at an America Today store for € 0.00

Products purchased through the webshop can be exchanged or returned free of charge in an America Today store within 30 days of receipt of all items from your order. In this case, take the completed return form with you and hand in the package at the store. Check the store locator for a store near you.

If you return items ordered via the America Today webshop via an America Today store, you will receive your money back in the same manner by which the order was paid for. This also applies to sale or promotional items. You can also choose other items for this amount. Do not forget to bring the return form, because this is your proof of purchase

Legal guarantee

When purchasing items from the America Today web shop, the legal guarantee will apply. Legal guarantee includes that the item should meet the reasonable expectations the consumer might have. There is no legal period connected to this guarantee as consumer expectations may vary per item.

General Complaints

If you have a complaint regarding our products or services, you can email to: service@america-today.com or call the following telephone number: +32078484083. Any complaint will be handled within a period of 7 days after the date of receipt.

If for any reason you are not fully satisfied with the way we handled your complaint, you are entitled to bring your case before Appeals Board via the European ODR (Online Dispute Resolution) Platform https://ec.europa.eu/consumers/odr/.

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Our customer service is also available by telephone from Monday to Friday from 9 a.m. to 5 p.m. at +310205602601.

 


 

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Answer within approx. 1 day



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Still not found an answer?

Our customer service is also available by telephone from Monday to Friday from 9 a.m. to 5 p.m. at +310205602601.