Hi, how can we help you?

After completing the ordering process, your order will be processed immediately. You can then no longer change, adjust or cancel your order. Of course you can still place an order.

You will automatically receive an order confirmation by e-mail if the order has been successful. Also check your junk mail. If you have not received an email, please contact customer service.

Please contact customer service with your order number and photos of the complaint. If it's a store purchase, go back to the store. Don't have a receipt anymore? Please contact customer service with your PIN statement.

If you have placed the order via Klarna, it is not possible to return it in 1 of our stores. These orders must be returned to the webshop.

It is possible that an item is not available after you have placed an order. You will then automatically receive an email containing the item(s) that are no longer available. The money for the items that are no longer available will then be automatically refunded.

It is possible to pay online with the America Today gift card. Select gift card as payment option in the check out.

Always check your junk mail first. If you have not received the email, please contact customer service.

It is not possible to exchange via our webshop. You can return the item and then you will receive the amount back. You can then place a new order yourself.

The return period for both the webshop and the store is 30 days.

We maintain a return processing within 14 days from the moment you handed over the package. You will receive an email as soon as the return has been processed. Until then, please keep the receipt

We are currently in the process of relocating our distribution center. As a result, the return address on your return label may differ slightly from the return address shown on our website. No worries: regardless of which address appears on your return label, your return shipment will always be received and processed correctly. You can simply return your package using the return label and the return instructions you received with your order. Once the relocation has been completed, the same return address will be communicated everywhere again. Do you still have questions? Please feel free to contact our customer service team. We are happy to help!

Why are you relocating the distribution center?
We are relocating our distribution center to improve our logistics processes and to serve you even better and faster in the future. During this transition, we will do everything we can to keep any inconvenience to a minimum.

Why is the delivery time temporarily longer?
Our distribution center is relocating. To safely and carefully transfer all goods to the new location, the distribution center will be temporarily closed from February 26 through March 1.
As a result, we will apply a temporary delivery time of 3 to 5 business days during this period, which is slightly longer than you are used to.

Can I still place an order during this period?
Yes, our webshop remains fully operational and you can continue to place orders as usual.
We will collect all orders and start shipping as soon as the distribution center is operational again. We always aim for a delivery time of 3 to 5 business days.

When will my order be shipped?
Orders are shipped in the order they are received. We will do our utmost to process and ship all orders as quickly as possible once the relocation is completed.
As soon as your order has been shipped, you will automatically receive a shipping confirmation including track & trace details.

What happens to orders placed before February 26?
We will do our best to process and ship orders placed before February 26 prior to the closure. If this is not possible, your order will be shipped immediately after the relocation.
Please take into account a temporary delivery time of 3 to 5 business days.

Should I expect further delays?
We expect the delivery time to remain limited to 3–5 business days.
Although everything is carefully planned, in exceptional cases an order may be shipped slightly later. We will of course keep you informed.

What is the new return address?
As of February 18, we kindly ask you to send returns to our new return address:

I already have a return label with the old address. Can I still use it?
Yes, you can.
Orders placed up to and including February 26 contain a return label with our old return address. These return labels remain fully valid and can be used without any issues.
You will also retain your 30-day return policy, regardless of which return address is stated on the label.

What happens to returns sent to the old address?
Returns sent with an old return label to the old address will be correctly received and processed. During the transition period, we will ensure that these returns are forwarded to the new distribution center.
Please note that processing may take slightly longer in some cases.

Is there a transition period for returns?
Yes. As the return policy is 30 days, there will automatically be a transition period.
This means that returns with the old return label (for orders up to and including February 26) and returns with the new return address may coexist. Both will be accepted by us.

Do you have questions about your return or order?
Our customer service team is of course available to assist you during the relocation. Please feel free to contact us via:

The chat button on the website (fastest way)
Or send an email to: service@america-today.com