Due to the corona virus, the delivery of your package may take a little longer than you are used to from us.
When you order from the America Today web shop on workdays before 8:00 p.m., we will deliver your order the next working day at the indicated delivery address. America Today will send your order via DHL Parcel. Actually, DHL Parcel currently delivers 98% of the packages offered by us the very next day. Unfortunately it is not possible to deliver to a PO box.
When nobody is home for the delivery attempt, your package will be sent on to the nearest DHL ServicePoint, where you will be able to collect it the next day. Would you rather not have to go and collect it? You have up to 23:59 to choose three new delivery attempts via the DHL website. If the package is still at the DHL ServicePoint after seven days, then it will be returned to the webshop.
Orders above €20 are delivered free of charge. We will charge €2.95 for orders under €20. Always free shipping to the America Today stores.
You can track the delivery of your order via the track&trace code you will receive via email. Have you been waiting for a track&trace code for a few days? That’s not right, so please contact the customer service of America Today. They will help you.
If you are having your order sent to an America Today store, you won’t have to pay for any shipping costs. Check the store locator page for an America Today near you. You will receive an email when your order is ready for you to be collected in the store. America Today commits to delivering your order within two working days.
Your order will remain available in the store provided by you for two weeks. Are you unable to collect your order within this time? The employees of the store will then send your order back to the warehouse and the order amount will be automatically refunded to your account.
You will receive an email when your order has arrived at the DHL location. Check the DHL website for the opening hours and don't forget to bring your ID.
Have you been waiting four working days for an email for the collection of your order? That’s too long. Please contact our customer service, they will like to further help you.
You can have your order delivered to another address other than your home- or billing address. A useful option for people that aren’t home often or for someone looking to surprise somebody with a box full of America Today products!