We can only dream of all our products meeting your expectations, but unfortunately that isn’t always possible. Sometimes an item might not fit well, other times it might look slightly different in real life, or maybe you’re a bit strapped for cash. Exchanging and returning is all part of the shopping experience. We respect your decision and hope to make (have made) you happy with another item.
Of course we have made the exchange & return process as easy as possible for you. Below you will find the terms and various possibilities per country explained.
You can return goods via the web shop, but you cannot exchange them. You can of course place a new order if you wish to receive another item. Products you ordered via our web shop, you can absolutely exchange and/or return at one of the America Today stores.
You can only exchange & return an item if:
For any decrease in value because you have used the item in one or another way than you would have done in a store, we may hold you accountable.
Products purchased via the web shop can be exchanged or returned free of charge at any America Today store within 30 days of receiving all items from your order. In this case, bring along the completed returns form and drop the package off at the store. Check out the store locator for a store near you.
If you exchange or return in an America Today store, America Today will not charge you the € 1.95 contribution for return costs. After exchanging or returning of the entire order, the paid delivery costs will also be reimbursed.
If you return any items via an America Today store that you ordered via the America Today web shop, the purchase amount will be paid out in cash. This also applies to sale or special offer items. You may also choose other items for this amount. For safety purposes, our stores have minimal cash. We therefore advise you to return larger orders via the web shop. Don’t forget to take your returns form, since this is your proof of purchase. The store cannot return your products to the web shop without the returns form.
It bothers us very much when you have received a damaged or incorrectly delivered product from us. When we have accidentally sent you an incorrect or damaged item, please let us know this as soon as possible and indicate on the returns form the reason/nature of the complaint so that we can handle the complaint as good as possible. You can also contact the customer service. We will try to process the complaint within fourteen days of your notification.
If you have returned the item and the complaint is valid, America Today will not charge the € 1.95 return cost contribution. You will then receive the correct or undamaged item from us, depending on the specified reason/nature of the complaint. You will not be charged again for the delivery costs. If the item is no longer available, you will be reimbursed for your paid purchase amount. If in doing so the entire order is returned, the paid delivery costs will also be reimbursed.
If you have misplaced the returns form, please contact our customer service.
When purchasing items from the America Today web shop, the legal guarantee will apply. Legal guarantee includes that the item should meet the reasonable expectations the consumer might have. There is no legal period connected to this guarantee as consumer expectations may vary per item.
We regularly have special offers whereby the sales price can vary from one day to another. If you have purchased an item which is made available for a lower price within 48 hours, we will pay you back the difference in price. In the above case, you can contact our customer service. If you purchased it longer than 48 hours ago, and the item is unworn and has the price tag, you can return your order and order the item again.
If you have a complaint regarding our products or services, you can email to: firstname.lastname@example.org or call the following telephone number: 020 - 5602601. Any complaint will be handled within a period of 7 days after the date of receipt.
If for any reason you are not fully satisfied with the way we handled your complaint, you are entitled to bring your case before the Dutch Appeals Board for Distance Selling (Geschillencommissie Thuiswinkel) PO Box 90600, 2509 LP The Hague, Netherlands (www.sgc.nl). Your complaint may also be brought before the Appeals Board via the European ODR (Online Dispute Resolution) Platform (https://ec.europa.eu/consumers/odr/).