Due to the corona virus, the delivery of your package may take a little longer than you are used to from us.
When you order from the America Today web shop on workdays before 16.00, we will deliver your order in 1-2 days at the indicated delivery address. America Today will send your order via DHL. Actually, DHL currently delivers 98% of the packages offered by us the very next day. Unfortunately it is not possible to deliver to a PO box.
Orders can be picked up as well as returned in a DHL ServicePoints. You can pick up your order yourself in a DHL ServicePoints. You can also choose a parcel shop that is open in the evening and at the weekend. During the ordering process you have the possibility to choose a DHL ServicePoints in your area. You can choose the desired servicepoint yourself so that you can pick up your order, for example, near your place of work. As soon as the order has arrived in the selected DHL ServicePoints, you will receive a notification by e-mail. After completing the order process, it is no longer possible to choose another servicepoint.
If you are not at home during the first delivery attempt, DHL will try again at a later stage. When the package cannot be delivered both times, DHL will take your shipment to the nearest DHL ServicePoints. There you will have 8 days to collect the package. After 8 days, the package will be sent back to the web shop.
Orders above €20 are delivered free of charge. We will charge €2.95 for orders under €20. Always free shipping to the America Today stores.
You can track the delivery of your order via the track&trace code you will receive via email. Have you been waiting for a track&trace code for a few days? That’s not right, so please contact the customer service of America Today. They will help you.
Have you been waiting four working days for an email for the collection of your order? That’s too long. Please contact our customer service, they will like to further help you.
You can have your order delivered to another address other than your home- or billing address. A useful option for people that aren’t home often or for someone looking to surprise somebody with a box full of America Today products!